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Returns

  • General informations

    The exercise of the right of withdrawal from the contract concluded by sending the Order Form is governed by the following terms and conditions.

  • The products purchased on helixhealty.com are sold directly by La snaaca di Sardegna (the "Seller"), with registered office in Italy, via dei glicini, 15 - 09013 - Carbonia (CI) VAT number 03609640929

  • Procedures and terms for exercising the right of withdrawal

  • 2.1 You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days from the day of receipt of the products purchased on helixhealty.com.

  • 2.2 To withdraw from the contract you can use, no later than fourteen (14) days from the day of receipt of the products purchased on www.helixhealty.com, thecontact form to be filled in and transmitted directly online through www.helixhealty.com or to draw up and send to the Seller an explicit declaration of your decision to withdraw from the contract.

  • 2.3 Once you have exercised your withdrawal from the contract, using the contact form or by sending the Seller another declaration of withdrawal, you will have to return the products to the Seller by delivering them to the courier for shipment within fourteen (14) days from when you have notified the Seller of the your decision to withdraw from the contract.

  • 2.4 The return costs are borne by the Buyer.

  • 2.5 The responsibility in case of loss or damage to the products during transport is borne by the Buyer.

  • 2.6 The Right of Withdrawal - in addition to compliance with the terms and methods described in the previous points - is understood to be exercised correctly if the following conditions are also fully met:

  • to. The return request must be transmitted directly online through helixhealty.com or other explicit declaration of your decision to withdraw from the contract, must be correctly filled in and sent to the Seller within fourteen (14) days of receipt of the product (s);
    b. the product (s) must not have been used;
    c. the guarantee seals must be intact on the relative product;
    d. the products must be returned in their original packaging;
    is. the returned products must be delivered to the shipper within fourteen (14) days from when you notified the Seller of your decision to withdraw from the contract;
    f. the products must not be damaged.

  • 2.7 If the Right of Withdrawal is exercised following the methods and terms indicated in this paragraph, the Seller will reimburse the sums already collected for the purchase of the products according to the methods and terms set forth in the following article 3.

  • 2.8 If the methods and terms for exercising your right of withdrawal are not respected, referred to in the previous letters a) and e) of the previous paragraph 2.6, you will not be entitled to a refund of the sums already paid to the Seller. Within 14 days of sending the email with which you will be notified of the non-acceptance of the return, you can choose to get back, at your expense, the products in the state in which they were returned to the Seller, notifying the Seller, according to the methods will be communicated to you. Otherwise, the Seller may keep the products, in addition to the sums already paid for their purchase.

  • Methods and terms for reimbursement

  • 3.1 Upon returning the products, the Seller will make the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 2. In the event that the checks are concluded positively, the Seller will send you, via e-mail, the relative confirmation of the acceptance of the returned products.

  • 3.2 Whatever the payment method you use, the refund is activated by the Seller, as quickly as possible and in any case within fourteen (14) days from the date on which the Seller is back in possession of the returned products.

  • 3.3 If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be made by the Seller, in any case, towards the person who made the payment.